Comparing Brightside vs. BetterHelp in 2024 

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Looking for a therapist?

If you are looking for online therapy, you might have come across two popular platforms: Brightside and BetterHelp.

But how do they compare in terms of features, pricing, and effectiveness? Here we will give you a brief introduction to both services and highlight some of the key differences and similarities between them.

Short Summary

  • Brightside and BetterHelp offer different approaches to online therapy, providing personalized treatment plans.

  • When choosing an online therapy provider consider individual needs, budget and desired format to choose between Brightside vs. BetterHelp.

  • Both have high user satisfaction ratings, with similar ratings in most categories.

Brightside: An Overview

Brightside review

Brightside Health is a comprehensive online therapy platform offering personalized treatment and medication plans tailored to your needs.

By providing access to licensed therapists and medication prescriptions for mental health conditions, Brightside Health aims to deliver quality mental health care to all individuals.

Personalized Treatment Plans

At the core of Brightside’s services is its personalized treatment plan, which is customized to address your specific needs and objectives.

The platform emphasizes cognitive behavioral therapy (CBT), a highly effective online therapy method for combating depression and anxiety.

To connect with a suitably licensed therapist, complete a short questionnaire, and you’ll be matched with a professional experienced in addressing your unique mental health concerns.

Brightside’s personalized treatment plans, including the therapy-only plan, may consist of medication, therapy, or both, along with access to a care team consisting of a psychiatric provider and a licensed therapist, whom you can message at any time.

Licensed Therapists

Brightside takes pride in providing quality mental health care through its team of licensed therapists, including psychiatrists, psychiatric nurse practitioners, and traditional therapists experienced in an online setting.

Geographic location is one of the factors considered when matching clients with therapists, ensuring better access to localized care.

While switching therapists at Brightside is discouraged, they have a process for those who need to change therapists.

Prescribing Medication

One key feature that sets Brightside apart is its ability to prescribe medication for mental health conditions.

A psychiatric provider can consult with you via video, select the appropriate medication based on your requirements, and deliver it directly to your doorstep within a week of consultation, with monthly refills shipped afterward.

BetterHelp: An Overview

BetterHelp review

BetterHelp is another popular online therapy service that provides convenient and cost-effective access to counseling from licensed mental health professionals.

Although BetterHelp does not accept insurance, they offer subscription packages to receive therapy at cost-effective rates, making therapy more accessible to a broader range of individuals.

Flexible Therapy Options

Flexibility is at the heart of BetterHelp’s service, offering various therapy options, including audio, video, and text chat, to cater to your preferences and availability.

This flexibility and the anytime messaging feature provide greater convenience when you’re pressed for time.

Compared to Brightside, which offers video sessions through Zoom, BetterHelp’s user-friendly platform boasts a more extensive therapist network and fast response times, ensuring that you receive the support you need as soon as possible.

Licensed Therapists

BetterHelp offers a diverse range of licensed therapists, including clinical social workers and general counselors, with a minimum of 1,000 hours and three years of clinical practice experience.

If your therapist isn’t the right fit for any reason, you can switch therapists anytime at no extra charge – helping you find your perfect match more quickly than traditional therapy.

Explore emotional well-being with BetterHelp – your partner in affordable online therapy. With 30,000+ licensed therapists and plans starting from only $65 per week, BetterHelp makes self-care accessible to all. Complete the questionnaire to match with the right therapist.

Note: We collaborate with top-tier mental health companies and receive advertising fees from purchases through the BetterHelp links.

Comparing Services: Brightside vs. BetterHelp

Brightside vs BetterHelp

When it comes to individual therapy, comparing Brightside and BetterHelp, both platforms provide valuable services for individuals seeking online therapy.

Brightside’s focus on personalized treatment plans, licensed therapists, and medication prescriptions for mental health conditions offers a comprehensive approach to mental health care.

On the other hand, BetterHelp’s flexibility, variety of individual and also group therapy options, and cost-effective subscription packages make it an attractive option for those primarily seeking talk therapy.

To better understand the key differences and similarities between these platforms, let’s dive deeper into their talk therapy, medication management, and mental health conditions treated.

Talk Therapy

Talk therapy is a crucial component of both Brightside and BetterHelp’s services.

While Brightside offers video sessions through Zoom, BetterHelp provides a broader range of therapy session options, including live chat, audio and video sessions.

This flexibility gives users more options for connecting with their therapist and ensures that therapy can fit into even the busiest schedules.

Additionally, BetterHelp’s extensive network of over 30,000 counselors and therapists ensures that you can find a professional specializing in your needs.

Medication Management

One of the primary differences between Brightside and BetterHelp is their medication management approach.

While Brightside offers medication management services for individuals experiencing anxiety and depression, BetterHelp does not provide medication prescriptions.

This means that if you need medication in addition to talk therapy, Brightside may be a better fit for your needs.

However, if talk therapy alone is sufficient for your mental health journey, both therapy platforms provide excellent support and care.

Mental Health Conditions Treated

Brightside and BetterHelp both offer support for a range of mental health concerns, including anxiety and depression symptoms, as well as other mental health issues.

However, it’s important to note that Brightside specializes in treating anxiety and depression, while BetterHelp’s extensive network of therapists allows them to address a broad range of mental health concerns.

Ultimately, the choice between these platforms will depend on your specific needs and the type of mental health support you require.

Pricing and Insurance Coverage

Brightside vs BetterHelp

Pricing and insurance coverage can be significant factor when choosing an online therapy platform.

Brightside offers a range of subscription plans, with prices ranging from $95 to $349 per month, and accepts specific insurance plans.

BetterHelp‘s pricing structure ranges from $65 to $90 per week, billed monthly, but does not accept insurance coverage. Despite the lack of insurance acceptance, BetterHelp’s cost-effective subscription packages may still provide an affordable option for many individuals seeking therapy.


When comparing the pricing structures of Brightside and BetterHelp, it’s essential to consider the services included in each plan.

Brightside’s Therapy Plan, priced at $299 per month ($249 for the first month), offers four live video sessions and 24-hour messaging services for the month. Their Medication Plan includes medication that costs $95 per month and the prescription copayment determined by your insurance plan.

BetterHelp subscriptions range from $65 to $90 per week (billed every four weeks), so the monthly costs can be between $260 and $360. It includes one weekly live session and an option to message your therapist anytime. The choice between these platforms will depend on your budget and the specific services you require.

Talk TherapyVideo sessions via ZoomLive chat, audio, text sessions

Large network of over 30,000 therapists
Medication ManagementAvailable for anxiety & depressionNot available
Mental Health Conditions TreatedSpecializes in anxiety & depressionBroad range of mental health concerns

Therapy Plan: $299/month ($249 for first month)

Medication Plan: $95/month plus prescription copayment
$65-$90/week (billed monthly)

As low as $65/session ($260/month)
Insurance CoverageAccepts certain insurance plansDoes not accept insurance
Betterhelp vs. Brightside comparison table.

Customer Support

Brightside vs BetterHelp

Adequate customer support is essential when using an online therapy platform.

Both Brightside and BetterHelp offer email support for users who need assistance with their accounts or have questions about the services provided.

Additionally, both platforms include an FAQ section, providing users with helpful information about their services and addressing common concerns.

This comprehensive support ensures that users can easily access help when needed, allowing them to focus on their mental health journey.

User Experience and Satisfaction

User experience and satisfaction are crucial factors when choosing an online therapy platform. To further understand the user experiences of these platforms, let’s explore the ease of use, therapist matching, and user satisfaction ratings of Brightside and BetterHelp.

Ease of Use

Brightside vs BetterHelp

Brightside and BetterHelp are highly regarded for their user-friendly and convenient online therapy platforms.

Brightside, for example, has received an impressive rating of 4.6 out of 5 stars on the App Store, with many positive reviews highlighting the convenience of booking sessions.

Similarly, BetterHelp has a user-friendly interface and straightforward sign-up process, making it easy for users to access therapy sessions and connect with their therapists.

Therapist Matching

Matching clients with therapists is essential to Brightside and BetterHelp’s platforms. Both prioritize personalized care and a professional, healing environment for both therapists and clients.

In a direct comparison, I was matched with a therapist at BetterHelp within a few hours, while Brightside took over 24 hours to find a suitable match.

While both platforms offer quality therapist-matching services, BetterHelp’s faster turnaround time may be more appealing to some users.

Making the Right Choice: Brightside vs. BetterHelp

In summary, Brightside and BetterHelp offer valuable online therapy services, but your choice will depend on your individual needs and preferences.

If medication management is a crucial component of your mental health treatment, Brightside’s services may suit you better.

On the other hand, if talk therapy is your primary focus and you value a more extensive network of therapists and greater flexibility in session options, BetterHelp may be the better option.

Ultimately, it’s essential to consider your specific mental health needs, budget, and desired therapy format, whether it’s traditional therapy or other approaches when making your decision.


In conclusion, both Brightside and BetterHelp are reputable online therapy platforms that cater to different needs and preferences.

Brightside offers personalized treatment plans, medication management, and a focus on anxiety and depression, while BetterHelp provides an extensive network of therapists and flexible therapy options.

By carefully considering your mental health needs, budget, medical history, and desired therapy format, you can make an informed decision and embark on a journey toward improved mental health and well-being.

Frequently Asked Questions

Can Brightside be trusted?

Based on the reviews from, and positive testimonials from users, Brightside is a reliable source of online therapy that provides patients with quality care.

With its 4.5 out of 5 rating and high trust ratings, Brightside is undoubtedly a trustworthy option for those needing mental health support.

Does Brightside prescribe Adderall?

No, Brightside does not prescribe Adderall or any other controlled substances. Instead, they specialize in providing prescription medications such as SSRIs and SNRIs for depression.

Can Brightside Health prescribe Xanax?

Brightside does not prescribe any controlled substances, such as Xanax.

Instead, the healthcare professionals at Brightside focus on helping patients get relief from their symptoms with non-addictive medication options.

Who are Brightside’s Health competitors?

Brightside Health has several competitors, including Array Behavioral Care, Iris Telehealth, Mindoula Health, Spring Health, Headspace Health, InStride Health, Real, and Minded.

All of these offer mental health services similar to what Brightside offers.

Additional Resources

Prioritizing our mental well-being is paramount in today’s fast-paced world. The digital age has redefined therapy and psychiatric care, making support more accessible than ever. To guide you towards a healthier state of mind, we’ve partnered with pioneering names in mental health.
Note: We collaborate with top-tier mental health companies and we earn a commission if you purchase services through our ads.

Online Therapy

Discover a path to emotional well-being with BetterHelp – your partner in convenient and affordable online therapy. With a vast network of 30,000+ licensed therapists, they’re committed to helping you find the one to support your needs. Take advantage of their Free Online Assessment, and connect with a therapist who truly understands you. Begin your journey today.

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Therapist Directory

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About the author

Dr. Teresita Rios

Dr. Teresita Simonne Rios, a 30-year-old physician from Colombia currently living in Germany, is an expert in General Medicine and Surgery, and Master in Neuroscience, with a deep research focus on pain and mental health disorders. Since her graduation in 2015, she has accumulated a wealth of experience in various medical disciplines and demographics.

Her belief in the paramount importance of mental health fuels her passion for understanding and treating depression and anxiety. Embracing an open-minded approach, she also values knowledge from different fields, such as music and arts, and always harbors a passion for learning new things.

Characterized by her commitment, willingness to learn, and focus on mental health, Dr. Rios stands as a multifaceted professional and advocate for holistic healthcare.

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