A Comprehensive Amwell Therapy Review 2024

published on:

Updated on:


Note: Your support drives Find-A-Therapist. We earn a commission if you purchase services through our ads.

Looking for a therapist?

In today’s fast-paced world, finding the time and resources to prioritize mental health can be challenging. Amwell Online Therapy has emerged as a convenient solution for individuals seeking mental health care in the comfort of their own homes.

But how does Amwell fare in providing quality, affordable, and accessible therapy services? This comprehensive Amwell Online Therapy review will delve into everything you need to know, from the range of services offered to the user experience and privacy policies.

Join us on this journey as we explore the ins and outs of Amwell, evaluating its strengths and weaknesses, and comparing it to its competitors. By the end of this review, you’ll have a better understanding of whether Amwell is the right choice for your mental health needs.

Short Summary

  • Amwell provides comprehensive mental health services online, with a wide range of compatible insurance coverage and cost-effective pricing models.

  • Clients have access to qualified therapists from diverse backgrounds, secure messaging/video/phone capabilities for communication in-between sessions and flexible scheduling options.

  • Amwell offers more accessible care than its competitors Talkspace and Teladoc while implementing measures to ensure user privacy & security.

Overview of Amwell Therapy

A doctor and patient discussing mental health services in an online therapy session

Amwell is a telehealth services provider that specializes in providing both mental and physical health services, striving to facilitate greater access to affordable, high-quality healthcare. With a wide range of services, including therapy for individuals, couples, and families, psychiatry, and medication management, Amwell aims to cater to various mental health conditions and preferences.

However, it is crucial to consider both the pros and cons of using Amwell for your mental health betterment. While Amwell offers the convenience of online therapy and accepts a wide range of health insurance plans, concerns have been raised about the platform’s screening process and privacy practices.

Let’s dive deeper into the specifics of Amwell Therapy.

What is Amwell Therapy?

Amwell is a telehealth company specializing in virtual mental health services for individual adults, couples, and children and teens aged 10 to 17 with parental consent. Their platform offers treatment for a variety of mental health conditions such as anxiety, depression, PTSD, and phobias.

Amwell’s service is an ideal mental healthcare solution for those who prefer to remain at home while having access to the internet and a private area for conducting therapy sessions.

However, it is essential to note that Amwell is not suitable for individuals in a mental health crisis or those exhibiting suicidal ideation or posing a risk to others. In such cases, immediate assistance should be sought through emergency hotlines, such as the suicide and crisis helpline at 988, or by attending the nearest emergency room.

Amwell’s Mental Health Services

At Amwell, clients can access a wide range of online mental health treatment services via live video sessions. Therapy sessions can be conducted by a master’s or doctoral degree-holding therapist.

Additionally, appointments with a psychiatrist to obtain prescriptions for medication are also available. Their online counseling covers issues like anxiety, depression, stress management, and insomnia, with healthcare professionals able to provide prescriptions or recommendations for over-the-counter medications.

The satisfaction rate for Amwell’s psychiatry services is impressive, with 91% of clients rating their service highly. Amwell’s psychiatrists, who are licensed physicians certified in psychology and neurology, can provide prescriptions for non-controlled substances.

This comprehensive range of services makes Amwell a convenient and versatile choice for mental health treatment.

Pros and Cons of Amwell

Amwell offers several advantages, such as the convenience of telehealth visits from the comfort of one’s home and the safety it provides during the COVID-19 pandemic. Accepting over 50 health insurance providers, including Anthem, Humana, and UnitedHealthcare, Amwell strives to make therapy accessible and affordable.

On the other hand, certain drawbacks must be considered when choosing Amwell. The platform’s screening process may not be as thorough as desired, potentially affecting the quality of care for those with more complex needs.

Additionally, some medical issues may not be adequately addressed via video or chat, and a lack of direct contact may impede the establishment of a meaningful relationship with a healthcare professional.

Access to the necessary technology for telehealth visits may also be a challenge for some individuals.

Pricing and Insurance Coverage

One of the most significant factors to consider when choosing an online therapy platform is its pricing model and compatibility with health insurance plans.

Amwell offers comparatively affordable online therapy programs, with prices varying depending on the therapist’s level of expertise and the type of service required. Psychiatry visits, for example, are typically more expensive than therapy sessions due to the additional medication management component.

When it comes to insurance coverage, Amwell outshines many of its competitors by accepting more than 50 health insurance providers.

According to user feedback, 61% of Amwell clients had health insurance that covered all or some of their treatment costs. For those whose insurance does not cover Amwell visits, out-of-pocket payment options are still available.

Session Costs

At Amwell, the cost of therapy sessions depends on the therapist’s qualifications. An online therapy session with a provider holding a master’s degree costs $109, while a session with a therapist holding a PhD costs $129. An initial online psychiatry visit is priced at $279, with follow-up psychiatry visits at $109.

A majority (66%) of Amwell clients reported that their therapy was affordable or very affordable, making Amwell a viable option for those seeking cost-effective online therapy.

Insurance Compatibility

Compatibility with health insurance plans is a crucial aspect of selecting an online therapy platform. Amwell accepts 126 insurance plans, making it a more accessible option for those with coverage. Upon logging in for a therapy session, clients are prompted to enter their health insurance information, allowing the platform to determine the coverage available.

However, it should be noted that Amwell does not accept several top insurance providers, including Cigna, Kaiser, and Centene.

Finding the Right Therapist

A doctor and patient discussing the therapist profiles and communication options on Amwell

Selecting the right therapist is a critical aspect of a successful therapy experience. Amwell offers an extensive range of therapists with varying backgrounds, qualifications, and specialties, making it easier for clients to find a suitable match.

Clients can schedule appointments by date or provider, filtering by gender or specialty if desired, and review therapist bios to gain insight into their areas of expertise and experience.

Although the vast number of choices can be overwhelming, many clients have reported finding a therapist who was a good fit and had availability that aligned with their schedules.

During the initial appointment, the therapist and client collaborate to arrange subsequent sessions, ensuring that the process is tailored to the specific needs and preferences of the client.

Therapist Profiles

Amwell’s therapist profiles feature information on their years of experience, qualifications, and a brief overview of their practice. All providers at Amwell are licensed psychologists with a doctoral degree or licensed therapists with a master’s in counseling or social work, ensuring that clients receive care from qualified professionals.

Amwell currently has five BIPOC providers, offering clients the opportunity to connect with a diverse range of therapists.

Messaging and Communication

Amwell offers multiple communication options for clients, including messaging, video, and phone services. Clients can reach out to their therapist through the platform outside of a session by navigating to the “My Providers” tab and selecting the option to send a private message.

This feature provides clients with a convenient and secure way to communicate with their therapist, ask questions, or clarify any concerns between scheduled sessions.

Virtual Therapy Session Logistics

Amwell strives to make the logistics of therapy sessions as smooth and straightforward as possible. Clients can easily communicate with their therapist outside of sessions through the platform, ensuring a seamless flow of information and support. Amwell also has a clear cancellation policy for missed sessions, requiring 24-hour notice or the client will be charged a $40 fee.

Switching therapists on Amwell is easy and straightforward, allowing clients to find the best fit for their needs without hassle. This flexibility ensures that clients have the opportunity to connect with a therapist who truly understands and supports their mental health journey.

Video and Phone Sessions

Amwell Therapy provides both video and phone sessions with therapists who possess a master’s or doctoral degree. The cost of these sessions is $109 for a therapist with a master’s degree and $129 for a therapist with a PhD, with no variation in price or length depending on the type of session selected.

This pricing structure allows clients to choose the communication method that best suits their needs and preferences without worrying about additional costs.

Psychiatry and Medication Management

In addition to therapy services, Amwell provides online psychiatry and medication management services. Amwell’s psychiatrists, who are licensed physicians certified in psychology and neurology, can provide prescriptions for non-controlled substances.

The availability of psychiatry and medication management services alongside therapy makes Amwell a comprehensive and convenient choice for managing mental health care.

Adjusting Your Therapy Experience

While the availability of diverse therapists, user-friendly communication options, and flexible scheduling makes Amwell an attractive option for many therapy seekers, it’s essential to adjust your experience when needed.

Switching Therapists

For clients who feel the need to change therapists, Amwell makes the process easy and straightforward. Sixteen percent of users indicated that they had changed therapists at least once.

This flexibility ensures that clients have the opportunity to find a therapist who is better suited to their needs and preferences, ultimately enhancing the overall therapy experience.

Pausing or Canceling Therapy

If clients wish to pause or cancel their therapy with Amwell, the process is relatively simple. Clients can choose not to book another appointment, effectively pausing or canceling their therapy experience.

However, it is essential to be aware of Amwell’s cancellation policy for missed sessions, which requires a 24-hour notice to avoid a $40 fee.

User Satisfaction and Quality of Mental Health Care

When comparing Amwell to its competitors Talkspace, Teladoc and others, Amwell’s advantage lies in its acceptance of a wider range of health insurance plans, more flexible scheduling, and a broader range of services at a flat rate. These factors contribute to Amwell’s appeal for clients seeking accessible and flexible mental health care options.

However, it is essential to note that users rate Amwell as less recommendable than Talkspace and Teladoc. With 88% of Amwell users providing a favorable rating, it falls slightly behind Teladoc (97%) and Doctor on Demand (94%) in terms of user satisfaction.

This information highlights the importance of considering individual needs and preferences when selecting an online therapy platform.

Privacy and Security Measures

Ensuring privacy and security is a significant concern for clients seeking online therapy services. Amwell implements a number of measures to guarantee the privacy and security of its users, including sharing personal data with third parties for marketing, corporate affiliations, and research purposes.

While this practice may raise concerns for some clients, it is important to recognize that Amwell does not record individual therapy sessions, protecting client confidentiality.

Amwell’s privacy policies are in line with industry standards, and the platform takes its responsibility to protect sensitive client information seriously. However, clients should carefully review Amwell’s privacy policies and weigh the potential risks and benefits before deciding if Amwell is the right choice for their mental health care needs.

Comparing Amwell to Competitors

One of the main advantages of Amwell over other online therapy platforms like Talkspace and Teladoc is its compatibility with a wider variety of health insurance coverage. This compatibility makes Amwell a more accessible option for clients who have coverage through their insurance providers.

Furthermore, Amwell’s pricing model does not require monthly subscriptions, as opposed to Talkspace, which utilizes a subscription system. This difference allows clients to pay per session, providing additional flexibility in terms of cost and commitment.

Another advantage of Amwell over its competitors is the broader range of services it offers at a flat rate, compared to Teladoc, which may have additional fees for certain services.

By providing more comprehensive mental health care options, Amwell becomes an attractive choice for clients seeking a one-stop solution for their therapy and psychiatry needs.


In conclusion, Amwell Therapy offers a convenient and accessible solution for clients seeking mental health care from the comfort of their homes. With a wide range of services, compatibility with various health insurance plans, and flexible scheduling options, Amwell caters to the diverse needs of therapy seekers.

However, potential clients should carefully weigh the pros and cons, including the efficacy of treatment for specific mental health conditions and privacy concerns, before deciding if Amwell is the right choice for them.

Frequently Asked Questions

What does Amwell do?

Amwell is a leading digital healthcare platform that provides convenient access to medical services and advice from licensed doctors. From on-demand doctor visits and virtual mental health services to prescriptions, Amwell connects people with quality healthcare providers quickly and easily.

How does Amwell make money?

Amwell makes money by charging a fee for its telehealth visits and services provided by its 5,000+ providers. In addition to fees from telehealth visits, Amwell also earns revenue from its technology platform and its white-labeled software.

The company has shown remarkable growth during the pandemic, with its Q2 2020 revenue from the telehealth platform standing at $62.5 million.

Is Amwell HIPAA compliant?

Yes, Amwell is HIPAA-compliant. It has taken necessary steps to ensure its platform is secure and HITRUST certified, giving healthcare providers peace of mind when protecting their patient information.

This means that Amwell is compliant with the Health Insurance Portability and Accountability Act (HIPAA) and is certified by the FDA.

How do Amwell therapy sessions work?

Amwell provides a secure and convenient way for patients to access quality healthcare. Through their website or app, individuals can easily find a licensed therapist or psychiatrist and set up a live video session with them. Costs range from $109 – $279, depending on the service chosen, and many major insurance plans are accepted, which could lower the cost of care.

Patients have access to 24/7 visits and can review their doctor’s profile beforehand. Finally, Amwell helps providers manage their waiting rooms and schedules as well as connect with payers and innovators in order to create an efficient ecosystem of care.

How much does Amwell therapy cost?

Amwell offers affordable and flexible therapy options to fit your needs. The herapy sessions start at $109 for a 45-minute session. They also offer discounted packages for multiple sessions. You can visit their website to learn more about our pricing and packages.

Does Amwell accept insurance?

Yes,they accept most major insurance plans. You can check if your insurance is accepted by visiting Amwell’s website and entering your insurance information.

What does Amwell treat?

We offer therapy services for a variety of mental health concerns, including anxiety, depression, stress, relationship issues, and more. Our licensed therapists are trained to provide effective treatment for a wide range of mental health conditions.

Additional Resources

Prioritizing our mental well-being is paramount in today’s fast-paced world. The digital age has redefined therapy and psychiatric care, making support more accessible than ever. To guide you towards a healthier state of mind, we’ve partnered with pioneering names in mental health.
Note: We collaborate with top-tier mental health companies and we earn a commission if you purchase services through our ads.

Online Therapy

Discover a path to emotional well-being with BetterHelp – your partner in convenient and affordable online therapy. With a vast network of 30,000+ licensed therapists, they’re committed to helping you find the one to support your needs. Take advantage of their Free Online Assessment, and connect with a therapist who truly understands you. Begin your journey today.

Relationship Counceling

Whether you’re facing communication challenges, trust issues, or simply seeking to strengthen your connection, ReGain’s experienced therapists are here to guide you and your partner toward a healthier, happier connection from the comfort of your own space. Get started.

Therapist Directory

Discover the perfect therapist who aligns with your goals and preferences, allowing you to take charge of your mental health. Whether you’re searching for a specialist based on your unique needs, experience level, insurance coverage, budget, or location, our user-friendly platform has you covered. Search here.

About the author

Dr. Teresita Rios

Dr. Teresita Simonne Rios, a 30-year-old physician from Colombia currently living in Germany, is an expert in General Medicine and Surgery, and Master in Neuroscience, with a deep research focus on pain and mental health disorders. Since her graduation in 2015, she has accumulated a wealth of experience in various medical disciplines and demographics.

Her belief in the paramount importance of mental health fuels her passion for understanding and treating depression and anxiety. Embracing an open-minded approach, she also values knowledge from different fields, such as music and arts, and always harbors a passion for learning new things.

Characterized by her commitment, willingness to learn, and focus on mental health, Dr. Rios stands as a multifaceted professional and advocate for holistic healthcare.

You might also be interested in


In some articles, we include products we think are useful for our readers. When you buy through these links on our site, we may earn an affiliate commission at no cost to you.

Information on our website is for educational and informational purposes only. You should not rely on this information as a substitute, nor does it replace professional medical advice, diagnosis, or treatment.

If you have any concerns or questions about your health, you should always consult with a mental healthcare professional.

Online Therapy, Your Way

Discover the ease of starting therapy with BetterHelp. Complete the assessment and connect with a licensed professional therapist online.
Note: We earn a commission if you purchase services through our ads.