Digital mental health services offer more choices and greater flexibility in how we get help.  Some people are uncomfortable opening up to a health professional face to face.  Taking that step to seek help can be very difficult.  Many prefer services that don't include travel. This can be based on rural locations and just general access.  Technology is not a replacement for face-to-face services, but  option for choice and flexibility.

Digital mental health services are not for everyone.  Some people prefer and need the one-on-one in person dialogue with a health professional.  Also, some of those are just not comfortable with using computers or other technology.

Online treatment is not recommended for those who are suffering from more severe forms of mental illness such as psychosis.  It may also be less effective with largely physical problems related to more emotional issues,  Digital services can also require self-motivation for the client to make the time to work through self-help materials.

It comes down to do what is best for you! If you are comfortable using this type of service and are able to use technology to do so, then, it is a good choice.  You always need to do your research in selecting the right mental health provider for you.

However, if you are experiencing issues and need immediate help seek medical and mental health services in person.  It may be something that you could switch to down your treatment process.  Also, check with your insurance provider for coverage before seeking treatment.